Our services support firms to comply with the SRA Code of Conduct and other regulatory objectives.

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  • Top Ten Tips to dealing with complaints effectively

    Top Ten Tips to dealing with complaints effectively

    Having worked for the predecessor to the Legal Ombudsman, the Legal Complaints Service for nearly 10 years and then setting up a consultancy where Solicitors outsourced their internal complaints procedure, I can safely say that I am somewhat of an […]

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