The SRA’s new Standards and Regulations (STaRs) are due to come into force on 28 November 2019. If your firm requires any advice and assistance in preparing for the impending changes then please get in touch. We offer in-house training on the Standards and Regulations and the SRA Accounts Rules, review of Client Care Letters and T&Cs; and updates to your Office Manual.
The Legal Ombudsman together with SRA recently published independent research, showing that there could be improvements in how some law firms deal with complaints. The London Economics and YouGov findings show it makes good business sense to handle complaints well, […]
Read MoreHaving worked for the predecessor to the Legal Ombudsman, the Legal Complaints Service for nearly 10 years and then setting up a consultancy where Solicitors outsourced their internal complaints procedure, I can safely say that I am somewhat of an […]
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With less than 2 weeks until GDPR comes into force on 25 May 2018, is your firm on the journey to getting data protection ready? If not, here are our top ten tips to get you started… 1. Conduct a […]
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