The new Core Practice Management Standards (CPMS) of the Law Society’s CQS accreditation came into effect on 1 May 2019, if your firm requires advice and assistance in ensuring compliance, please get in contact.
Is your firm dealing with complaints effectively?
The Legal Ombudsman together with SRA recently published independent research, showing that there could be improvements in how some law firms deal with complaints. The London Economics and YouGov findings show it makes good business sense to handle complaints well, […]
Top Ten Tips to dealing with complaints effectively
Having worked for the predecessor to the Legal Ombudsman, the Legal Complaints Service for nearly 10 years and then setting up a consultancy where Solicitors outsourced their internal complaints procedure, I can safely say that I am somewhat of an […]