Fusion Legal Seminar -September 2018

Legal Compliance Consultants have been invited again by Fusion Legal to be a speaker at their Autumn training event at their Leicester office on 11 September 2018. The event is open to all Fusion Legal Members. Fusion Legal is Nelsons Solicitor’s free, independent and mutually beneficial support and referrals network for law firms. If your firm wishes to become a member of Fusion Legal and benefit from their support services including training, please visit their website below:

https://www.nelsonslaw.co.uk/about-us/fusion-legal/

Legal Compliance Consultants will be delivering a course on Client Care and Complaints Handling which will focus on how a firm can benefit from an effective complaints handling process, preventing complaints by improving client care standards, signposting; and the forthcoming SRA Transparency Rules and what complaints information needs to be published on a firm’s website. For further details please see the flyer below.

Client Care Seminar Flyer September

 

Fusion Legal Seminar -September 2018
  • Is your firm dealing with complaints effectively?

    Is your firm dealing with complaints effectively?

    The Legal Ombudsman together with SRA recently published independent research, showing that there could be improvements in how some law firms deal with complaints. The London Economics and YouGov findings show it makes good business sense to handle complaints well, […]

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  • Top Ten Tips to dealing with complaints effectively

    Top Ten Tips to dealing with complaints effectively

    Having worked for the predecessor to the Legal Ombudsman, the Legal Complaints Service for nearly 10 years and then setting up a consultancy where Solicitors outsourced their internal complaints procedure, I can safely say that I am somewhat of an […]

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  • GDPR – Getting Data Protection Ready

    GDPR – Getting Data Protection Ready

    With less than 2 weeks until GDPR comes into force on 25 May 2018, is your firm on the journey to getting data protection ready? If not, here are our top ten tips to get you started… 1. Conduct a […]

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